Free
For trying Luradesk with a single agent.
US$0/month
No payment required
1 agentUp to 50 tickets per month500 MB file storage
- Service portal for requests
- Ticket history
- Knowledge base
- Internal help desk
Plans and pricing
Choose a plan by the number of agents and the features your team needs. All prices are in US dollars.
Paid subscriptions are being prepared
Online payment is not available yet. You can create your account today: it starts with the Free plan limits, and the paid plan you selected is activated only after billing opens and you confirm it. You will not be charged without your confirmation.
Starter
For small teams organizing support for the first time.
US$12/month
Billed monthly
Up to 3 agentsUnlimited tickets (fair use)5 GB file storage
- Service portal for requests
- Ticket history
- Knowledge base
- Internal help desk
- E-mail notifications
- E-mail to ticket Coming soon
- Departments
- Dashboard
- Customer portal
Professional
For growing teams that need SLAs, reports and integrations.
US$29/month
Billed monthly
Up to 10 agentsUnlimited tickets (fair use)20 GB file storage
- Service portal for requests
- Ticket history
- Knowledge base
- Internal help desk
- E-mail notifications
- E-mail to ticket Coming soon
- Departments
- Dashboard
- Customer portal
- SLA policies
- Advanced reports
- REST API
- Webhooks
- Custom fields Coming soon
Business
For companies running several support operations.
US$59/month
Billed monthly
Up to 30 agentsUnlimited tickets (fair use)50 GB file storage
- Service portal for requests
- Ticket history
- Knowledge base
- Internal help desk
- E-mail notifications
- E-mail to ticket Coming soon
- Departments
- Dashboard
- Customer portal
- SLA policies
- Advanced reports
- REST API
- Webhooks
- Custom fields Coming soon
- Multiple service desks
- Team management
- Advanced permissions
- Custom settings
- Custom domain Coming soon
Prices in US dollars (USD). Paid plans are billed per company account. Taxes may apply depending on your country.
Compare plans
| Feature | Free | Starter | Professional | Business |
|---|---|---|---|---|
| Monthly price | US$ 0 | US$ 12 | US$ 29 | US$ 59 |
| Annual price (billed once a year) | US$ 0 | US$ 115.20 | US$ 278.40 | US$ 566.40 |
| Agents | 1 agent | Up to 3 agents | Up to 10 agents | Up to 30 agents |
| Tickets | Up to 50 tickets per month | Unlimited tickets (fair use) | Unlimited tickets (fair use) | Unlimited tickets (fair use) |
| File storage | 500 MB file storage | 5 GB file storage | 20 GB file storage | 50 GB file storage |
| Service portal for requests | ✓ | ✓ | ✓ | ✓ |
| Ticket history | ✓ | ✓ | ✓ | ✓ |
| Knowledge base | ✓ | ✓ | ✓ | ✓ |
| E-mail notifications | ✕ | ✓ | ✓ | ✓ |
| E-mail to ticket Coming soon | ✕ | ✓ | ✓ | ✓ |
| Departments | ✕ | ✓ | ✓ | ✓ |
| Dashboard | ✕ | ✓ | ✓ | ✓ |
| Customer portal | ✕ | ✓ | ✓ | ✓ |
| Internal help desk | ✓ | ✓ | ✓ | ✓ |
| SLA policies | ✕ | ✕ | ✓ | ✓ |
| Advanced reports | ✕ | ✕ | ✓ | ✓ |
| REST API | ✕ | ✕ | ✓ | ✓ |
| Webhooks | ✕ | ✕ | ✓ | ✓ |
| Custom fields Coming soon | ✕ | ✕ | ✓ | ✓ |
| Multiple service desks | ✕ | ✕ | ✕ | ✓ |
| Team management | ✕ | ✕ | ✕ | ✓ |
| Advanced permissions | ✕ | ✕ | ✕ | ✓ |
| Custom settings | ✕ | ✕ | ✕ | ✓ |
| Custom domain Coming soon | ✕ | ✕ | ✕ | ✓ |
Annual billing
Annual subscriptions cost 20% less than twelve monthly payments and are charged once, in advance, for the full year.
Billed separately
WhatsApp messaging, AI usage, extra storage and third-party services may be billed separately when they become available.
Pricing questions
Who counts as an agent?
Agents are staff users who answer tickets: administrators, managers and agents. Customers and employees who only open requests do not use agent seats.
What does “fair use” mean for unlimited tickets?
Paid plans have no fixed monthly ticket limit. Fair use means the account is used for real support operations; automated bulk creation that harms the service may be limited.
How does the 20% annual discount work?
The annual price equals twelve monthly payments minus 20%, paid upfront. For example, Starter costs US$ 12 per month or US$ 115.20 per year.
Can I change plans later?
Yes. Plan changes are handled by our team while online billing is being prepared.
Put every support request in one place
Create your help desk on the Free plan, invite your team and open the first ticket in a few minutes.