About Luradesk
We build help desk software that small and growing teams can set up in an afternoon and rely on every day.
Why Luradesk exists
Most companies do not decide to "implement a help desk". They simply grow until the shared inbox stops working. By then, requests are being lost, the same questions are answered again and again, and nobody can say how long customers or colleagues are waiting.
Luradesk is for that moment. It gives a team one place for every request, from customers and from employees, with clear ownership, deadlines and a history, without months of configuration.
What we believe
- One tool for internal and external support. IT, HR and customer support face the same problems; they should not need three different systems.
- Your data is yours. Each company that uses Luradesk has its own separate database.
- Honesty about the product. Our website separates what is available today from what is planned. We do not publish invented statistics, testimonials or comparisons.
- Simple pricing in US dollars, with a free plan to start.
How Luradesk is built
Luradesk is a cloud application written in Go with MariaDB databases. Every customer company receives its own database, created automatically during signup from versioned structure definitions. Passwords are protected with Argon2id, and access between companies is blocked and covered by automated tests.
Languages
The Luradesk website is available in English, Portuguese and Spanish, written for each language rather than translated automatically.
Talk to us
Questions, suggestions or partnership ideas are welcome on the contact page.
Put every support request in one place
Create your help desk on the Free plan, invite your team and open the first ticket in a few minutes.