Help Desk vs Service Desk: What's the Difference?
Help desk and service desk are often used as synonyms. Learn how they differ in scope, how ITSM frameworks describe them, and which approach fits your team today.
IT Service Management articles
Running IT support and internal service requests.
How to Manage IT Support Requests
How to manage IT support requests day to day: intake, triage, incidents vs service requests, prioritization, escalation, communication during outages and continuous improvement.
How to Set Up an Internal IT Help Desk
A step-by-step plan to set up an internal IT help desk: categories, priorities, SLA targets, the employee portal, knowledge base articles and the launch announcement.
Put every support request in one place
Create your help desk on the Free plan, invite your team and open the first ticket in a few minutes.